Return & Refund Policy

At Green Corporation, we aim to provide high-quality products and reliable service. Please review this Refund & Return Policy before placing an order.

1. Eligibility for Returns

A return or replacement may be considered when:

• You receive the wrong product.
• You receive a damaged product.
• The product is materially different from the product ordered.
• The product has a verified manufacturing defect.

For most eligible claims, you should contact us within 24 hours of receiving the order.

2. Products That Cannot Normally Be Returned

For safety, hygiene, quality-control, and regulatory reasons, chemical products that have been opened, used, mixed, contaminated, altered, or improperly stored may not be eligible for return. Products specifically identified as non-returnable at the time of purchase are also excluded.

3. Damaged or Incorrect Orders

If you receive a damaged or incorrect product, contact Green Corporation with:

• Order number
• Product name
• Description of the issue
• Clear photographs and/or video of the package and product

After review, we may arrange a replacement, return, or refund depending on the circumstances.

4. Refund Process

Once an approved refund is processed, the refund will normally be issued through the original payment method where practical. Processing times may vary depending on the payment provider or financial institution.

5. Return Shipping

When a return is approved because Green Corporation sent an incorrect or defective product, we will generally provide appropriate instructions for returning the item. Returns caused by incorrect customer information, refusal of delivery, or other customer-related circumstances may be subject to applicable delivery or handling charges.

6. Order Cancellation

Customers may request cancellation before the order has been dispatched. Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

7. Refund Exclusions

A refund may not be approved when:

• The product has been used or consumed.
• The product was damaged after delivery due to improper handling or storage.
• The customer ordered the wrong product or quantity, except where otherwise agreed by Green Corporation.
• The product is returned without prior approval.
• The return request is made after the applicable return period.

8. Special Product Requirements

Some chemical products may have special handling, storage, transportation, or return restrictions. Such restrictions may take priority over the general terms of this policy.

9. Contact Us

For return or refund requests, contact Green Corporation with your order details and supporting information. Green Corporation reserves the right to review each case individually and determine the appropriate resolution in accordance with applicable laws and company policy.